VoIP services have taken the Internet and businesses by storm. But all of these services are not alike. For example, many businesses totally ignore calls made from Skype. Below are just a few of the many reasons why.
1. Security. Despite Skype’s impressive network, there are still many security issues to consider when using Skype. When Microsoft acquired it, automatic updates for Skype were installed, but the problems have only seemed to increase. For example, Skype has denied that it is easy for police to listen in on calls. What I’m concerned with is – if police can listen in, so can other people. I am not about to compromise my business in that way – and neither are most other businesses.
2. Spam calls. Back when I used Skype with regularity, I cannot even remember how many spam calls I received. None of my clients called me on Skype anyway – but I used to keep a line open just in case. It turned out to be more problematic than it was worth. Clients don’t like Skype for security reasons, but also the spam they receive is so annoying that they wouldn’t notice a legitimate call anyway.
3. There are better alternatives. With all the video calling and conferencing services around today, there is no reason for anyone to compromise their business communications with an open network like Skype. For example, there are free apps on numerous devices and video conferencing anywhere – with increased bandwidth as well.
Finally, video calling is intrusive unless it is with the other person’s consent. However, hackers have figured out how to finesse viewing computer users at their keyboards – even if the video camera is not engaged. This is not only risky for users, but downright frightening. I don’t know about you – but I don’t want anyone to be able to see me without my knowing it!
As a result of the above, businesses have opted, for the most part, to use alternative phone services for their business communications. When I’m out and about and have crappy cell phone reception – I book an outside meeting room where they have all the latest technology. That way, I can make my phone calls without being worried that anyone might be spying on me – not that I’m doing anything crazy – but you never know!