In 2017, companies are doing everything they can in order to improve their business. One of the things that they have started implementing is chatbots. As you will see, using these devices can certainly add to the way your business communicates with customers.
What Is a Chatbot?
Before we can discuss what a chatbot does for a business, we need to define what it is. Chatbots are a service running on rules or artificial intelligence that users interact with using natural, conversational, language. They can be used, in conjunction with staff members, to assist in customer support, and with purchasing items.
If you’ve ever used Facebook Messenger, you’ve already used chatbots to do these tasks. Utilizing a chatbot during non-business hours will allow customers to get their first questions answered. As a result, they can start detailed conversations with staff members during live chats.