The Power and Value of Showing Appreciation to Clients

Let’s face it, BCs and Serviced Workspaces are smack dab in the middle of the High-Hospitality industry — and in fact it’s the highest of the High-Hospitality business models since it serves its clients for days, weeks, months and years on-end. This is not just for an hour, or a day or two here-and-there, such as what Hotels, Car Rental agencies, airlines, restaurants and even resorts like Disney do.

And with the territory of being the premier High-Hospitality industry comes the responsibility to show appreciation at any, and every turn. It’s more than just providing service — more than fielding and fulfilling customer service requirements. ‘Hospitality’ requires initiating a friendly interaction. It’s pro-active, whereas customer service is re-active. It’s extending a helping hand or compliment, and not waiting for the client, guest, tenant, member or neighbor to initiate or be left hanging expecting it. And the centerpiece … the fuel that drives the engine of an ongoing, fruitful, professional, winning relationship at any business, and especially at a High-Hospitality business such as at a Business Center or Serviced Workspace — is demonstrating appreciation.

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Mobile That Connects with Customers

Mobile usage continues to skyrocket. Last year, 33 percent of web traffic was generated from mobile devices, a number that is projected to hit 39 percent this year.

The impact of mobile is far-reaching when it comes to how work is performed. A recent study reveals that 44 percent of workers check their mobile devices at least 40 times each day for email and to pick up incoming phone calls. And while the majority of workers indicate mobile improves their productivity and saves them one to two hours a week in time, they also note that they work outside of the office one to two hours every day. And while about one-third believe their mobile devices improve their work-life balances, about the same percentage believe they actually have negative repercussions.

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How a Virtual Office Can Result In Substantial Savings?

In business, saving money is as good, and sometimes more critical, than making money. That’s always been a prime business axiom, but perhaps never more so than today, when more than ever before, solopreneurs and dreamers are launching their start-ups, thanks to the proliferation of affordable workplace and work-way alternatives out there – with the delicate yet critical mandate of trying to stay the course, while not allowing mounting expenses to outpace income and get the best of them.

Most businesses require a run-up to mature to the point where they are profitable. Most savvy business owners realize that opening up a business is a risk — one that drains financial resources through (sometimes substantial and personal) necessary investment and start-up costs. Very, very few businesses hit the ground running and start fattening up bank accounts from the get-go.

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4 Smart Ways to Spend Money on Your Business

You may not be struggling to make payroll, but you don’t necessarily have a heap of cash to spend on every new idea business pundits say you should execute either. So where should you spend your money? Here are four smart ways to spend some of that cash on hand.

  1. Hire a business coach: When I maxed out the potential of my business, I made the investment in a business coach and following the advice he gave me took me to the next level. My coach challenged my ways of thinking, helped me set up new systems, pushed me beyond my comfort zone, and more.

“Business coaches have one goal: to make your ideas into a reality,” Miles Jennings of Recruiter.com, told Inc. “Although you may have many brilliant ideas for your company, sometimes it’s hard to know where to start and what to tackle first. Business coaches will evaluate your plans, assess if they are realistic or will be successful and set out a way that you can implement them correctly.”

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Things to Consider Before Hiring a Small Business Consultant

Running a small business can be a lot of work. Many small business owners have not trained specifically to run a business, and for many it is also the first business that they’ve owned. Without past experience running a business, even the smallest details like creating your business cards can become sticking points and threaten to trip you up and disrupt the flow of your business.

That’s where consultants come in: consultants can allow a small and inexperienced business owner to make strategic and prudent decisions. However, hiring the wrong consultant can be an expensive and time consuming mistake. We’ve outlined the steps that you need to consider before you hire that business consultant in order to minimize the chances of losses and mistakes.

Step one: do your research

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5 Tax Exemptible Ways to Boost Company Morale

  1. Throw a Party

Nothing boosts morale like a good celebration. So throw a party for your office, but makes sure to keep it reasonable. Go ahead and tell your employees to invite their loved ones as they’ll be considered tax deductible as well. Fun activities such raffle-style door prizes are another way to add to the fun without going bust.

*One thing to be aware of is independent contractors. You may only be able to deduct 50% of their costs.

  1. Relax to the Max

Bring in a massage therapist, yoga instructor, or other professional of the like to conduct a therapeutic session. An over-worked and stressed out work force can lead to poor performance and bad health. Boost morale by adding a change of pace with this 100% tax deductible activity.

  1. Snack Attack

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Customer Service Encounters the New Digital World, Part II

In the first post of this two-part blog series, “Customer Service Encounters the New Digital World,” we discussed how digital disruption is transforming customer service. This presents both opportunities and challenges to businesses of all shapes and sizes. And without some of the same legacy encumbrances of their larger business counterparts, small businesses can embrace digital technologies faster and with greater agility.

Of course, this doesn’t mean small businesses are doing so. One in four still don’t have a website, and of those with a website only half are responsive and thus deliver good user experiences on mobile devices.

Crossing the Digital Divide

Once a small business has an established digital presence (e.g., website, social media channels, etc.), other aspects of the digital age need to come into focus. Customer service is most certainly a critical part of the digital landscape, albeit one that many businesses miss.

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Customer Service Encounters the New Digital World: Part I

The advent of the digital age dictates that companies rethink how they run their businesses. Customer service is one of the areas where a completely new approach is needed. Once conducted in an organizational silo, customer service touches virtually every aspect of a business.

The digital customer service transformation that is underway not only impacts large and mid-market businesses but also small businesses. The upside for small businesses is that the entry point is much easier for them. Larger counterparts already have significant investments in technology and business processes, and simply bolting additional components onto these existing pieces produces further fragmentation and inefficiencies. Without much of the same legacy infrastructure in place, small businesses can adopt new capabilities focused on a holistic transformation of customer service experience.

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Part One of 10 Things to Consider When Building and Optimizing Your Website

A recent study by GoDaddy found that 59 percent of very small businesses (five or fewer employees) operate without a website. Yet this number is going to change very soon; over half of them report plans to launch a website in the next two years.

Some of Davinci’s customers find themselves in this category. You started a business and have been so busy growing it that you haven’t had time to build and launch a website. Others have a website, but you feel it needs improvement—that you can get better results than what you’re currently achieving.

The following are 10 things a small business needs to consider when launching—or enhancing—a website.

1. DIY or DIFM

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8 Things That Can Go Wrong When Hosting a Customer Meeting

Whether customer meetings are hosted onsite or offsite, there are a number of things that can go wrong. Nearly every business professional has been witness to at least several of the following scenarios. Some may have simply been minor distractions; others may have been show-stoppers where deals were lost or service issues were left unresolved.

1. Obscure Address. Not every company is able to afford a location that is easy to find. While your office location may fully satisfy day-to-day business functions, it may not be the best location for a customer meeting. Indeed, beyond a late start to the meeting, having customers “frantically” searching for a hard-to-find address creates a bad customer disposition before the customer even arrives at your location.
Tip – Davinci Meeting Rooms are Google optimized so they are easy to find and direct your clients to. Your client will always find the address as we already took the necessary steps to make Google aware of the location.

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