8 Ways Small Businesses Can Stay Organized in 2017

Small businesses are the engine that drives the U.S. economy. Employing 55% of all workers, 28 million small businesses account for 54% of all sales in the country today. And the future of small businesses is bright: they have created 66% of all net new jobs since the 1970’s and have increased in number by 49% since 1982. When compared to their much larger counterparts, this success stands in even greater light: mid-size and large businesses have eliminated four million jobs since 1990, while small businesses have added eight million new jobs.

Wow! These are some pretty impressive statistics. Small business owners should take a moment and congratulate themselves for all of this success. But they shouldn’t take very long; it takes a lot of organization to run a small business. Indeed, those that succeed often are the ones that are the most organized. With better organization, a small business can focus on strategic initiatives and its customers.

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The Power and Value of Showing Appreciation to Clients

Let’s face it, BCs and Serviced Workspaces are smack dab in the middle of the High-Hospitality industry — and in fact it’s the highest of the High-Hospitality business models since it serves its clients for days, weeks, months and years on-end. This is not just for an hour, or a day or two here-and-there, such as what Hotels, Car Rental agencies, airlines, restaurants and even resorts like Disney do.

And with the territory of being the premier High-Hospitality industry comes the responsibility to show appreciation at any, and every turn. It’s more than just providing service — more than fielding and fulfilling customer service requirements. ‘Hospitality’ requires initiating a friendly interaction. It’s pro-active, whereas customer service is re-active. It’s extending a helping hand or compliment, and not waiting for the client, guest, tenant, member or neighbor to initiate or be left hanging expecting it. And the centerpiece … the fuel that drives the engine of an ongoing, fruitful, professional, winning relationship at any business, and especially at a High-Hospitality business such as at a Business Center or Serviced Workspace — is demonstrating appreciation.

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8 Psychological Factors That Foster Integrity Through Face-to-Face Meetings

Virtual video conferencing is quickly becoming the norm and a substitute for face-to-face meetings in many instances. However, there are some things that you don’t leave to chance. Face-to-face meetings with your customers and partners are one of them. These meetings give you a chance to establish a rapport and bring a certain sense of integrity to the relationship that is only possible when meeting in person.

Not convinced? Let’s take a look at some of psychological factors that occur in face-to-face meetings that cannot always be achieved via other forms of communications.

  1. Non-verbal Cues. 95 percent of the effectiveness of communications is determined by non-verbal cues (e.g., hand gestures, voice quality and volume, facial expressions), many of which can be construed only in face-to-face meetings.
  1. Human-to-Human Contact. Human contact is a basic need of human beings. Individuals need personal contact with others to satisfy primitive psychological needs, something that digital interactions cannot address.

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The Benefits and Wisdom of Renting a Meeting Space at a Virtual Office or Serviced Workspace Provider

Work lean and smart, be agile- and don’t waste money. That’s the mantra of today’s millennial workforce and entrepreneurial whizzes — and why signing on at cost-effective Virtual Offices, Touchdown Spaces and coworking Spaces is so popular, mainstream and gaining momentum.

More and more people are realizing that you don’t necessarily need the expense and headache of renting and maintaining a fancy, status-legitimizing, full-time office anymore … and that in many (not all) instances, having a flexible, mobile workspace arrangement is the wiser road to success. An impressive, dedicated office is a luxury that is no longer the ‘must’ that it once was in previous work generations, since what you’re largely paying for is space and real estate that you may only use 25-50% of the time — hardly a winning work-way to spark optimal profitability.

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The Many Upsides of Using Coworking Spaces Today

In today’s ever-exploding Serviced Workspace sandbox, coworking is the Cat’s Meow. There are so many advantages to considering this workspace and work-way alternative that is ideally suited for many, but not all, in today’s emerging workforce. Is it right for you?

We live in a highly mobile, work-anytime/anywhere universe, where advancing technologies place power and portability in our hands via handheld and laptop devices. This, coupled with accessible, satisfactory bandwidth sources are meeting the demands of today’s burgeoning nomadic work tribes on-the-run that value reliability, austerity and instant plug-and-go ability.

No longer is a permanent, enclosed (sometime status-indicating or hierarchal perk) private office per employee, or even a designated desk-space, a ‘must’ for employees of companies, or for solopreneurs seeking the legitimacy of a dedicated workspace. The business universe understands that today, companies and people need agility more than they need a full-time, top-dollar, static office that may only be used on a part-time basis, hence they are more accepting, than in previous generations, to view ‘in-and-out’ coworking and Virtual Office users as savvy, lean-working practitioners in a world that now generally values workers and freelancers being fleet-of-foot more than being hunkered down in a stable and static 9-to-5 office and existence.

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The Serviced Workspace Industry Celebrates Its Golden Anniversary in Grand Style at BC@50

Industry royalty from both sides of the Atlantic turned out in droves to celebrate the 50th Anniversary of the Serviced Workspace Industry at the recent BC@50 milestone event. This event coincided with, and was held as the theme of the 11th Annual WANY – Workspace Association of New York — Educational Conference in New York, magnificently hosted by Silver Suites at the World Trade Center.

Among the many deserved industry luminaries that were honored for their lifetime achievements in the industry at BC@50 were Pinnacle Award winners Martin Senn, CEO of Davinci Virtual Office Solutions; Jennifer Brooke, Executive Director of the UK’s BCA (Business Center Association); and Frank, Gail and Troy Fabish as the First Family of the U.S. Serviced Workspace Industry for its first half-century.

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Work/Life Balance: The Latest, New Trickle-Down Business Practice That’s Anything But “New”

Well, we all know about ‘trickle-down economics’ – the theory that if the system favors the wealthy and higher-ups, that those lower down the ladder in society and the job ranks would benefit from a cascading or ‘trickling down’ effect. As the well-heeled loosen their purse strings thanks to their financial wherewithal to spend and reload, comfortable knowing that their piggy banks would keep refilling at a relatively consistent pace, the process restarts yet again. Unless you’re at the top of that totem pole, you’re probably not a big fan or defender of the wisdom and results of that business and economics model – especially if you’re a Walmart cashier or stockperson, or are a comparable station-mate in life.

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What Open Plan COworking Can Do For Your Business

The world is turning to Open Plan COworking … both at the business strategy level, and at the employee-preferred work-way level. COworking is super-popularizing and mainstreaming more and more each day as a work-way because of the many benefits it offers to a business, namely: employers and their staffs relish the elevated spirit and energy — plus the increased teamwork, innovation, motivation and loyalty that a well-planned and implemented COworking work-way yields, through its design and strategy that enables planned, as well as instant and serendipitous, collaboration.

Employers at corporations, plus solo-preneurs, free-lancers and start-ups at CWS, all enjoy the lesser requirement of space, and thus the substantial bottom-line savings, that Open Plan COworking represents. The demand for COworking workplaces and work-ways is skyrocketing, primarily driven by the changing corporate mandate to work even more economically than ever. The digitally-native and nomadically-agile Gen Y workforce, whose world-view and values subtly differ from that of previous generations, thanks to IT-mobility and a greater sense of corporate, social, and environmental responsibility coupled with greater health & wellness-centric lifestyles, have especially taken an interest in the agile, plug-and-go qualities of Open Plan COworking.

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8 Things that Can Go Wrong When Planning the Location for Your Next Face-to-Face Customer Meeting

Customer meetings are probably the most important business-to-customer interaction that takes place during the relationship life-cycle. Customers have limited time for meetings, and thus businesses must capitalize on the opportunity to convey the right amount and type of information, foster strategic relationship building, and set the stage for the next set of desired actions.

Prepping for a Face-to-Face Customer Meeting

How businesses prep for and then manage these meetings is crucial. Much has been written on the subject. Tips and strategies include everything from doing your homework before the meeting, to dressing and acting the part, to setting an agenda and using it to guide the conversation.[1] And with the influx of millennials in the workforce (expected to comprise half of the workforce within the next year), the dynamics of managing customer relationships changes, including in-person meetings.[2]

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The Tide Has Turned On What It Takes To Run a Successful Meeting

It used to be that when a company or manager planned a meeting, their employees participated with apparent interest, be it real or feigned, by demonstrating visual attentiveness. Regardless of whether they were into it or not, most employees would listen intently, and did so out of manners and courtesy, at which time they provided their undivided attention.

In many corners these days, all bets are off when it comes to the old standards of having facial and body language be the primary indicator of how attentive the meeting attendees are. Many Gen-Y/Millennial digital natives don’t provide such continual eye-contact during meetings — and unless it’s an old school ‘digital immigrant’ conducting the meeting and upholding the traditional cultural standard of visual attentiveness, the meeting leader doesn’t expect it, either.

Why?

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