6 Ways Small Businesses Can Leverage Virtual Business Services

6 Areas of Virtual Services to Explore

These on-demand, third-party services give small companies the ability to lower costs, drive efficiencies, build customer engagement and revenue. They can look and act like much larger organizations. There are numerous use cases when it comes to virtual services. For small businesses seeking ways to leverage virtual services, the following are some of the most compelling ones:

1. Virtual Addresses

Before the rise of virtual addresses, professional addresses were out of sight in terms of cost and simply a long-term dream entrepreneurs put on their list of targets. The same can be said of professional office and meeting space. Small businesses were relegated to permanent office space in subpar locations that made them cringe when clients and partners came to visit.

Virtual office solutions like Davinci Virtual Offices allow small businesses to secure professional addresses in highly desirable locations. And it doesn’t stop with headquarter addresses. Small businesses can seamlessly expand into new locations by leveraging virtual addresses.

Read more

Live Web Chat Matters: A Business Case for Small Businesses

In the “2017 State of Workspace and Communications Services” report TIRO Communications jointly published with Davinci Virtual at the beginning of the year, we noted that technology has disrupted how customers want to communicate with businesses. It does not matter if the business is a global enterprise or a small business; Customers have the same expectations in terms of engagement—in terms of both sales and service. They want to anywhere, anytime, and on any device. They also want multiple engagement options. Offering them a phone number to call isn’t enough.

When it comes to customers on your website, simply offering them static content no longer is sufficient. They expect to have personalized experiences served up to them; product recommendations and content based on their identity and browsing behavior. They also expect to have multiple engagement options—live web chat, email, phone, text, online knowledgebase, and social media.

Read more