Amazon.com has built a reputation for customer service. Yes, Jeff Bezos, CEO of Amazon, has built a customer service-focused machine by looking at e-tailing through customer-colored glasses. Salesforce’s Desk.com put together seven statements from Bezos, with explanation, in a blog post entitled, “7 Lessons You Can Learn from Jeff Bezos About Serving the Customer.”
“Amazon’s CEO, Jeff Bezos has taken the philosophy of truly caring for the customer.” writes Kevin Baldacci. “Bezos has built a company from the ground up purely based off of the unbending, unyielding philosophy of serving the customer across all departments. With a 164 million Amazon customers, few would argue Bezos as the key architect of building an authentic, customer-centric company.”
As you train your staff on the customer service front, be sure to keep these proven tactics in mind. Read more...
Employee engagement is more than just a buzzword. It could mean the difference between small business success and failure. With Gallup reporting 70 percent of US workers are not engaged, it’s a problem entrepreneurs need to solve if they hope to compete in today’s cut-throat marketplace. Here are eight ways to drive stronger employee engagement with training.
1. Establish a goal-oriented workplace:
Your team need a clear understanding of what your organization is working to achieve in order to engage with the vision. A strategic training program should train workers with clear goals in mind—and reward them for success.
2. Foster a team mentality:
Employees have to work with the same people all day every day. They want a sense of belonging and camaraderie. Training in groups instead of individually helps build a team mentality by allowing employees to share, collaborate and offer feedback on goals. Read more...