Customer meetings are probably the most important business-to-customer interaction that takes place during the relationship life-cycle. Customers have limited time for meetings, and thus businesses must capitalize on the opportunity to convey the right amount and type of information, foster strategic relationship building, and set the stage for the next set of desired actions.
Prepping for a Face-to-Face Customer Meeting
How businesses prep for and then manage these meetings is crucial. Much has been written on the subject. Tips and strategies include everything from doing your homework before the meeting, to dressing and acting the part, to setting an agenda and using it to guide the conversation. And with the influx of millennials in the workforce (expected to comprise half of the workforce within the next year), the dynamics of managing customer relationships changes, including in-person meetings.Read more...
It used to be that when a company or manager planned a meeting, their employees participated with apparent interest, be it real or feigned, by demonstrating visual attentiveness. Regardless of whether they were into it or not, most employees would listen intently, and did so out of manners and courtesy, at which time they provided their undivided attention.
In many corners these days, all bets are off when it comes to the old standards of having facial and body language be the primary indicator of how attentive the meeting attendees are. Many Gen-Y/Millennial digital natives don’t provide such continual eye-contact during meetings — and unless it’s an old school ‘digital immigrant’ conducting the meeting and upholding the traditional cultural standard of visual attentiveness, the meeting leader doesn’t expect it, either.
Organizing a meeting, especially with prospective clients, takes a lot of planning, consideration, and effort. For many small businesses owners, mobile entrepreneurs, and independent consultants, the meeting planning process is often a bit stressful. Davinci Meeting Rooms understands that the process can feel a bit overwhelming at times and has created a product that removes the stress and the hassle while providing a meeting space that is sure to impress.
In today’s environment, even small meetings can be pretty demanding from a technological standpoint. Internet access, audio-visual presentation tools, and video conferencing are just a few of the things we use to conduct meetings. Throw in catering and room preparation, and it’s easy to see how someone can simply feel overwhelmed by the meeting planning process. For as cheap as a few cups of coffee, Davinci Meeting Rooms can actually handle the entire meeting planning process, including room setup, room booking, and providing the necessary technology and tools for you and your clients. Read more...