grattitude-to-customers

12 Ways to Show Gratitude to Your Customers—365 Days a Year

During the winter holiday season, many businesses turn their attention to showing gratitude toward their customers—for their business, loyalty, and even advocacy. Simply saying “thank you” isn’t enough. Businesses need to seek out opportunities to show their gratitude to customers in fun and memorable ways. The following are 12 ways that you can show your gratitude to customers, not only this holiday season but all year.

  1. Write a personal note. Making the extra time in today’s digital world to write a personal note to your customers. It will make a big difference in your customer’s day.
  1. Educate your customers. Know your customers’ businesses and deliver content that educates them and gives them new ideas that enable them to develop new revenue streams, deliver better customer service, increase operational efficiencies.
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The Power and Value of Showing Appreciation to Clients

Let’s face it, BCs and Serviced Workspaces are smack dab in the middle of the High-Hospitality industry — and in fact it’s the highest of the High-Hospitality business models since it serves its clients for days, weeks, months and years on-end. This is not just for an hour, or a day or two here-and-there, such as what Hotels, Car Rental agencies, airlines, restaurants and even resorts like Disney do.

And with the territory of being the premier High-Hospitality industry comes the responsibility to show appreciation at any, and every turn. It’s more than just providing service — more than fielding and fulfilling customer service requirements. ‘Hospitality’ requires initiating a friendly interaction. It’s pro-active, whereas customer service is re-active. It’s extending a helping hand or compliment, and not waiting for the client, guest, tenant, member or neighbor to initiate or be left hanging expecting it. And the centerpiece … the fuel that drives the engine of an ongoing, fruitful, professional, winning relationship at any business, and especially at a High-Hospitality business such as at a Business Center or Serviced Workspace — is demonstrating appreciation.

Shot of a businesswoman interviewing a job applicant in an office

8 Psychological Factors That Foster Integrity Through Face-to-Face Meetings

Virtual video conferencing is quickly becoming the norm and a substitute for face-to-face meetings in many instances. However, there are some things that you don’t leave to chance. Face-to-face meetings with your customers and partners are one of them. These meetings give you a chance to establish a rapport and bring a certain sense of integrity to the relationship that is only possible when meeting in person.

Not convinced? Let’s take a look at some of psychological factors that occur in face-to-face meetings that cannot always be achieved via other forms of communications.

  1. Non-verbal Cues. 95 percent of the effectiveness of communications is determined by non-verbal cues (e.g., hand gestures, voice quality and volume, facial expressions), many of which can be construed only in face-to-face meetings.
  1. Human-to-Human Contact. Human contact is a basic need of human beings. Individuals need personal contact with others to satisfy primitive psychological needs, something that digital interactions cannot address.
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The Responsibility, Importance and Expectation of Integrity in The Serviced Workspace Industry

An industry is not truly an “industry” unless it has a clear definition and useful purpose that involves multiple users and providers. Anything short of those parameters renders the activity or entity as simply being a company or a service — perhaps a useful one on its way to being an industry – and does not raise to the level of a full-fledged industry. Furthermore, a key underpinning of the industry, and how it will progress, succeed and be regarded, is how it regulates itself, plus the value and ‘values’ it brings to the marketplace and/or to the greater platform of a consumerist society. Integrity as an integral component of industry, just cannot be undervalued.

benefits-of-meeting-space

The Benefits and Wisdom of Renting a Meeting Space at a Virtual Office or Serviced Workspace Provider

Work lean and smart, be agile- and don’t waste money. That’s the mantra of today’s millennial workforce and entrepreneurial whizzes — and why signing on at cost-effective Virtual Offices, Touchdown Spaces and coworking Spaces is so popular, mainstream and gaining momentum.

More and more people are realizing that you don’t necessarily need the expense and headache of renting and maintaining a fancy, status-legitimizing, full-time office anymore … and that in many (not all) instances, having a flexible, mobile workspace arrangement is the wiser road to success. An impressive, dedicated office is a luxury that is no longer the ‘must’ that it once was in previous work generations, since what you’re largely paying for is space and real estate that you may only use 25-50% of the time — hardly a winning work-way to spark optimal profitability.

Group Of Businessmen And Businesswomen Meeting To Discuss Ideas

The Many Upsides of Using Coworking Spaces Today

In today’s ever-exploding Serviced Workspace sandbox, coworking is the Cat’s Meow. There are so many advantages to considering this workspace and work-way alternative that is ideally suited for many, but not all, in today’s emerging workforce. Is it right for you?

We live in a highly mobile, work-anytime/anywhere universe, where advancing technologies place power and portability in our hands via handheld and laptop devices. This, coupled with accessible, satisfactory bandwidth sources are meeting the demands of today’s burgeoning nomadic work tribes on-the-run that value reliability, austerity and instant plug-and-go ability.

No longer is a permanent, enclosed (sometime status-indicating or hierarchal perk) private office per employee, or even a designated desk-space, a ‘must’ for employees of companies, or for solopreneurs seeking the legitimacy of a dedicated workspace. The business universe understands that today, companies and people need agility more than they need a full-time, top-dollar, static office that may only be used on a part-time basis, hence they are more accepting, than in previous generations, to view ‘in-and-out’ coworking and Virtual Office users as savvy, lean-working practitioners in a world that now generally values workers and freelancers being fleet-of-foot more than being hunkered down in a stable and static 9-to-5 office and existence.

University

Start a Business or Continue Your Education? Why Not Both?

Start a Business or Continue Your Education? Why Not Both?

It’s back to school time—again, but you have business aspirations. So what should you do? Start—or keep working to grow—your business in this season or head back to school to get the skills you need to take it higher? Why not both?

You can start a business while you are still in school—and you can go back to school to sharpen your skills while you are running a business. Indeed, whether you are a Millennial or a Baby Boomer, others have gone this way before and have plenty of advice on balancing these two arenas in a way that leads you down the pathway to greater prosperity.

4 Things You Need to Know

First, let’s talk about what it’s going to take. Don’t expect a 9-to-5 life if you are going to dive into back-to-back goals.

Multi-ethnic Coworkers in a Modern office

Making Your Meetings Count

Meetings: Wasted Time and Productivity

Meetings consume a substantial chunk of the workday. For example, the National Statistics Council found that 37 percent of employee time is spent in meetings. Yet, almost half (47 percent) believe, of all of their daily activities, meetings are the biggest waste of time. This is more than social media and even email!

When you begin to do the math, it becomes patently obvious that your meetings need to be fully optimized and run at maximum efficiency. Unproductive meetings and inclusion of participants who aren’t needed directly impact bottom-line results. Consider the following for a company of 10 employees who spend 37 percent of their time in meetings. Assuming half of those meetings are a waste of time and an average employee salary of $60,000 annually (a conservative number), you’re squandering $111,000 a year, or over 10 percent of what you’re paying employees!

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Using Day Offices to Optimize Summer Travel

Always On, Even During the Summer

Summer always brings much travel—both professional and personal. And for solopreneurs and small businesses, work never stops, regardless of whether you’re traveling for work or leisure. Indeed, 40 percent of small business owners indicate they’re “always on.” Yet, almost the same percentage indicate they take 16 days of vacation each year. All of this adds up to a lot of time outside the office or your typical workspace.

You likely already have plenty of challenges on your plate. Introduce the complexities and distractions that come with travel, and time becomes a precious commodity when you’re traveling, and optimizing the time you spend working is crucial. You also need all of the business tools and services that you have in your “home” office at your fingertips, not to mention a distraction-free environment that allows you to focus on what is important.

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The Serviced Workspace Industry Celebrates Its Golden Anniversary in Grand Style at BC@50

Industry royalty from both sides of the Atlantic turned out in droves to celebrate the 50th Anniversary of the Serviced Workspace Industry at the recent BC@50 milestone event. This event coincided with, and was held as the theme of the 11th Annual WANY – Workspace Association of New York — Educational Conference in New York, magnificently hosted by Silver Suites at the World Trade Center.

Among the many deserved industry luminaries that were honored for their lifetime achievements in the industry at BC@50 were Pinnacle Award winners Martin Senn, CEO of Davinci Virtual Office Solutions; Jennifer Brooke, Executive Director of the UK’s BCA (Business Center Association); and Frank, Gail and Troy Fabish as the First Family of the U.S. Serviced Workspace Industry for its first half-century.